LAHSA Interim Guidance on Coordinated Entry System


Interim Guidance Release


The Coordinated Entry System (CES) Policy Council is currently developing policies and procedures for the Los Angeles County Coordinated Entry System. To ensure quality, consistency, fairness, and efficiency in the delivery of homeless services throughout CES, and to test new practices before developing formal policy, the Los Angeles Homeless Services Authority (LAHSA) will issue Interim Guidance to support these efforts. Each Interim Guidance applies to CES Participating Agencies[1] and includes a date by which agencies must adopt the Guidance (a minimum of two weeks from issue date).


The following Interim Guidance are issued January 17, 2018 and go into effect February 1, 2018 unless otherwise noted. To view Interim Guidance and supporting documents, CLICK HERE

Each Interim Guidance was reviewed by CES Leadership and respective subject-matter experts: 


1. Updating and Correcting Population-Appropriate CES Triage Tool Scores

This Guidance indicates when it is appropriate or necessary to update or correct a participant's population-appropriate CES Triage Tool score. While this Guidance addresses score revision, case conferencing should still be utilized to capture the full extent of a participant's vulnerability. The score from the CES Triage Tool should be only one factor among others in the prioritization process. 

Attachment A: CES Triage Tool Score Revision Worksheet

Attachment B: List of Service Planning Area (SPA) Matchers

Attachment C: Full SPDAT Request Form

2. Housing Navigation Guidance: Prioritizing High Acuity Adults and Youth for Housing Navigation

This Guidance details how CES prioritizes Housing Navigation services for Adults and Youth with high acuity scores.

Attachment A: Housing Navigation Program Exception Request Form 

3. Matching Participants with Disabilities to Fully Accessible Units

This Guidance details new procedures to ensure that fully accessible units are reserved and matched to individuals with mobility and/or hearing/vision disabilities who need these features. To allow adequate time for system and data entry updates, this Guidance is effective March 1, 2018.

Attachment A: Housing Vacancy Accessibility Checklist 

To support this Interim Guidance, LAHSA staff will host a live webinar Monday, January 22, 2018 from 2:30 PM to 3:30 PM. For those who cannot attend the live webinar, a recording will be posted online. Please CLICK HERE to register for the webinar.

 Finally, LAHSA is collecting feedback to understand implementation of Interim Guidance and to inform future policy development. Please CLICK HERE to provide written feedback on today's issued Guidance.

 About the Los Angeles Homeless Services Authority (LAHSA):  The Los Angeles Homeless Services Authority (LAHSA) is a joint powers authority of the City and County of Los Angeles, created in 1993 to address the problems of homelessness in Los Angeles County. LAHSA is the lead agency in the HUD-funded Los Angeles Continuum of Care, and coordinates and manages over $243 million annually in federal, state, county and city funds for programs providing shelter, housing and services to homeless people.


[1] Any CoC agency providing housing or services to persons who are literally homeless or at imminent risk of literal homelessness, and who have agreed to abide by LA CES Policies and Procedures to the greatest extent practicable. At a minimum, CES Participating Agencies shall endorse the CES Guiding Principles and agree to support the CoC systems approach defined by CES-defined access points, standardized assessment process, prioritization protocols, and referral strategies.